Shipping policy

Shipping Policy

At ROVIXA, we aim to process and deliver your orders safely and on time.

1. Order Processing
Orders are usually processed within 1–3 business days after successful payment confirmation.

2. Delivery Time
After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service.

Delivery times may vary for remote areas, during weekends, public holidays, sales, or other circumstances beyond our control.

3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free shipping offers will be subject to the terms mentioned in the respective offer.

4. Order Tracking
Once your order has been dispatched, tracking details may be shared with you through your registered phone number or email.

5. Incorrect Address
Customers are responsible for providing the correct name, address, phone number and other delivery details.

ROVIXA is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.

6. Delayed or Lost Orders
If your order is delayed or appears to be lost during transit, please contact ROVIXA customer support with your order number. We will coordinate with the courier service to help resolve the issue.

7. Damaged Package
If the package appears damaged at the time of delivery, please take photos/videos of the package before opening it and contact us as soon as possible.

8. Delivery Areas
ROVIXA currently ships to locations available through our checkout and courier service.

9. Contact
For any questions regarding shipping or delivery, please contact ROVIXA customer support with your order number.

By placing an order with ROVIXA, you agree to the terms of this Shipping Policy.